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Announcing New NinjaCat Support Portal

Product News

Announcing New NinjaCat Support Portal

NinjaCat is always listening to our customers and clients on how we could make our platform better.  As part of a larger initiative to offer better support we are happy to introduce the NinjaCat Support Portal.  Lets take a look at some of the changes you can expect to see.

1. New Support Portal

Clicking on the support link in the application will no longer open up our chat conversations, but instead it will bring you our new support portal.  From the support portal landing page, you can choose from one of the 8 different actions available to you, including:

2. New Support tickets

With the release of our new support portal, opening support tickets and keeping track of your requests is easier than ever!  Click on the “Support” link from within the application, then click on the “Request Support” Option.

To see a complete list of all of your support tickets and check on the status of current support tickets, select the “My requests” option instead. Here you will be able to see a complete list of all of your support tickets.

3. New Help Center Widget with Built-In Chat

We have released a completely new and improved help center widget right inside the platform, so that you can gain access to our extensive help center knowledge articles without ever having to leave the platform.  

Click on the “Help” button from the portal to get started:    

From here, you can type in your question. For example, “how do I add a new network?”

This will allow you to open up the directions and easily read them side-by-side with our portal.

4. Live chat widget

Our support agents are ready and waiting for you to open up a chat with us so we can help walk you through the platform or answer your questions.  Start by clicking on the blue Help button in the bottom right corner. Next, simply click on the “Live Chat” button in the bottom corner to start a conversation.

If no-one is currently available, you can leave us a message and we will get back to you as soon as an agent is online!

5. New support email address:

You can now reach our support team directly by sending an email to [email protected] You will receive the same great treatment going through the email channel.

We hope you find this change and our future changes helpful.  As a reminder we take client service very serious!  If there is something that you think could make the NinjaCat platform even better do not hesitate to drop us a line.  Many of our features and platform updates come from our clients.

Author:
Scott Guttenberger is the Director of Marketing for NinjaCat. He regularly writes on topics concerning paid search, paid social, display and retargeting. With more than 10 years of marketing experience, Scott has held both in-house and agency positions. He provides search marketing and demand generation advice for companies and can be found on Twitter as @SkotTheMarketer.

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