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NinjaCat is a thoughtful technology company

NinjaCat is growing strong and looking for great people:

Client Support Specialist

Location: Remote
Full-time

You are a person who excels in many skills and activities.  You are smart.  You are eager.  You want to advance to the next level.  You are a NINJA!  Well not yet. Here's how:

At NinjaCat, we look for people who exude all the traits of our dynamic team culture; enthusiastic, self starters who are fiercely passionate about their work. 

Whether you are a novice white belt right out of college or a sage black belt with years of experience, we want you to join our team. 

NinjaCat is looking for a detail oriented, self-motivated Client Support Specialist. This role is ideal for those that are true problem solvers, champions of customer success and an expert at handling technical issues in an approachable and understandable fashion.

Primary Responsibilities:

  • Prioritizing customer experience above all else.
  • Provide client assistance in a timely manner
  • Be a sly Ninja! Investigate, isolate and diagnose problems.
  • Determine and implement solutions effectively.
  • Create and communicate action plans to the customer.
  • Provide technical support as needed.
  • Analyze reports on support metrics to drive success.
  • Provide training and mentor others on the team.
  • As NinjaCat is a startup, you’ll most likely be asked to do other tasks, too, while working closely with our Client Success team

Our ideal Client Support Ninja:

  • Ability to work in fast paced, changing environment with minimal direction
  • Willingness to learn and grow in a start-up environment
  • Ability to speak and interact with all levels of management
  • Excellent written and verbal communication
  • CRM experience
  • Self starter
  • Experience selling technology and/or software
  • Highly organized and strong time management skills

INCREDIBLE BENEFITS

Finally, why work here instead of somewhere else?

If interested, please send resume and a paragraph explaining why you would be perfect for this job to [email protected]